Shipping policy

Where we ship

We ship orders within New Zealand using Pass the Parcel. We are responsible for your order until it is delivered to you.

Processing and delivery times

In-stock items are dispatched within 3 business days of payment. Made-to-order and custom items take longer.

Once Pass the Parcel collects your parcel from us, delivery is expected to take 3–5 business days for standard delivery and 5–8 business days for rural delivery. Courier delivery times are an estimate and are outside our control, especially to rural addresses and during busy periods.

Tracking

We email you a tracking number as soon as your parcel is dispatched. You can use it to follow your order on the Pass the Parcel tracking page.

Late or lost parcels

If your parcel has not arrived within 10 business days of your tracking number being sent, email chocolatechippy3d@gmail.com. We will investigate with Pass the Parcel on your behalf, so you do not need to chase the courier yourself.

If we cannot locate the parcel, we will reship your order or give you a full refund, whichever you prefer.

Damaged or incorrect deliveries

Please check your parcel when it arrives. If an item is damaged or is not what you ordered, email us within 5 business days of delivery with your order number and photos of the item and packaging. We will replace or refund it at no cost to you, including shipping.

This does not limit your rights under New Zealand consumer law.

Address errors and contact

Please check your delivery address at checkout. If you gave an incorrect or incomplete address, contact us straight away and we will try to redirect the parcel. If it has already been delivered to the address you provided, we may need to charge the cost of resending it.

Questions about your order: chocolatechippy3d@gmail.com. We reply within 2 business days.